When something goes wrong, or an unexpected event occurs, chances are it will affect your mood for the rest of the day. Your overall level of happiness can significantly impact your personal life, but have you ever thought about the impact it can have on your professional life and the people around you?
A study conducted by Oxford University’s Saïd Business School found that happy employees are 13% more productive. Employees with a positive attitude and motivated mindset can also bring happy customers as well as increased sales and productivity to your business.
Continue reading to learn the role that happy employees can play in your business and what you can do as their employer to ensure their happiness.
Happy employees lead to happy customers.
Interacting with someone unhappy and upset can sometimes make for an unpleasant experience and can even bring your mood down. The same holds true in customer service roles and business in general. If a customer is treated poorly by an employee with a bad mood or unpleasant attitude, there’s a good chance they will not return to do business with you. Unhappy employees cause you to lose customers since many people would rather go elsewhere for a more pleasant experience.
Happy customers lead to an increase in profit.
When your employees are happy, on the other hand, it will show in their attitude and how they interact with customers. As a result, customers are likely to return and consistently do business with you, hoping to be met with the same excellent service that happy employees provide. This can cause a chain reaction — word of your company’s exceptional service can pass through word of mouth as customers rave about your employees’ service. This will subsequently drive more customers (and their wallets) to your business, leading to an increase in profit for you.
Increases in productivity and performance are sure to follow.
When something upsets you, it has the potential to put you in a bad mood for the rest of the day. But when something brings you joy or happiness, your mood will likely change for the better — and it’ll manifest in your actions.
In a 2015 study on the correlation between happiness and productivity, participants were split into two groups, one of which received “happiness shocks” in the form of 10-minute comedy videos or a snack. The study concluded that these factors contributed to the happiness of participants and that, as a result of receiving these “happiness shocks,” participants in this group exhibited 12% greater productivity compared to those in the control group who received nothing.
The study also found that participants who received “happiness shocks” performed tasks at a more productive and accurate level. Evidently, individuals with a positive mindset are more likely to maximize their performance in the workplace and work to their full potential, while unhappy employees are more likely to have lower attendance rates and experience stress and burnout eventually.
It’s clear that happy employees can bring a plethora of benefits to your company, which ultimately puts you at an advantage. But this begs the question: How do you keep employees happy?
Give your team constructive advice and feedback.
While avoiding nitpicking or micromanaging, you should also aim to provide your team with feedback whenever you have a chance. Both positive feedback and pointers for improvement will be helpful to your team since they can use your comments and observations to work on their professional development.
As you give employees feedback, give them suggestions and advice too on how they can further develop their careers. As long as you recognize both the good and the bad constructively, employees will come to appreciate and welcome the feedback you provide.
Recognize those who bring their best to the team.
Acknowledging your employees for their hard work and efforts can contribute to their overall happiness in the workplace. Similar to receiving feedback, recognition can motivate them to continue working hard and aim to move up the corporate ladder as they are always striving for excellent productivity and performance.
Promotions are also a great way to reward employees and encourage them to keep growing. Furthermore, acting as their mentor and helping them obtain promotions can keep them even more motivated, especially if they know that you’re rooting for them and are there for them.
Be a pleasant and approachable leader.
The best thing you can be for your team is an authentic leader. By leading with authenticity and being transparent with employees, you are showing them that you are approachable and that you care about them. At the same time, be sure to remain courteous and professional — there’s such a thing as being too open with your team, and you definitely don’t want to lose the sense of professionalism in the workplace.
While it may be part of your job to keep your employees happy, it’s our job to keep you happy. Here at Infinity Consulting Solutions, we work directly with employers to bring the best talent to their teams. Click below to begin your search for effective and productive candidates within your field who will contribute nothing but the best to your business.