Infinity Consulting Solutions (ICS),one of the nation’s leading recruiting and staffing firms announced today it has been named as one of Inavero’s 2014 Best of Staffing® Client Award winners and has also earned the 2014 Best of Staffing Diamond Award for achieving five consecutive years of industry-leading satisfaction scores from the talent they place.
Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering exceptional service to the permanent and temporary employees for whom they find jobs. Yet again, this year’s award outcome highlights a growing divide among the industry’s leaders and laggards, and identifies Infinity Consulting Solutions as one of the best staffing agencies for job candidates to call when they are in need of employment.
Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. Infinity Consulting Solutions was among only 11% of the 2014 Best of Staffing Talent winners who earned the 2014 Best of Staffing Diamond Award for outstanding service over five consecutive years. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing Talent winners achieved satisfaction scores nearly double the industry average. This contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Talent Award truly stand out for their service quality. Infinity Consulting Solutions received satisfaction ratings of 9 or 10 out of 10 from 79% percent of the permanent and temporary employees they placed, significantly higher than the industry’s average of 53% percent.
“The hard work and energy we have put forth over the past 5 years speaks volumes to the approach and care ICS takes with every engagement. It is an honor to receive The Diamond Award in recognition of those efforts and ICS will continue to raise the bar for the staffing industry,” said Doug Klares, President and CEO of Infinity Consulting Solutions (ICS).
“The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The true measure of excellence in staffing is consistent, exceptional service. I’m thrilled to introduce the Best of Staffing Diamond Award recognizing those who have reached exceptional service levels for 5 straight years. The staffing industry continues to play a huge role in the U.S. economy and job creation, and at the forefront of that effort are the 2014 Best of Staffing Diamond Award winners. We’re proud of the accomplishments of our 2014 award recipients.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner. Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Infinity Consulting Solutions (ICS) is one of the nation’s leading recruiting and staffing resources specializing in connecting talented people to the businesses who need them. Founded in 2001 and headquartered in New York, ICS today has offices in Chicago, Minneapolis, and suburban Washington and specializes in permanent and executive recruitment, temporary and contingent recruitment; engagement programs for temporary to permanent staffing, MSP recruiting Delivery Services, and Payroll (Pass-through) Services. With one of the largest candidate networks and one of the highest retention rates in the industry, ICS practice areas include Information Technology, Technology Development, Accounting and Finance, Legal, and Compliance, as well as HR, Executive, and Administrative Support. Infinity Consulting Solutions has been named to the 2013 Best of Staffing™ Client List and recognized as one of the top 50 staffing firms in the US for 2010, 2011, 2012 and 2013 by the Inavero Institute’s Best of StaffingTM Client survey. ICS has been named to the Inc. 5000 as one of the fastest growing companies in the US for the last seven years (2007-2013). In 2014, ICS was named one of the Best Places to Work by the Society for Human Resources Management.